FAQs

📌 Orders & Payments

1. How can I place an order?
You can place an order directly through our website by selecting your product, adding it to the cart, and completing checkout using the available payment options.

2. What payment methods do you accept?
We accept secure online payments through debit cards, credit cards, UPI, net banking, and other trusted payment gateways available at checkout.

3. Will I receive an order confirmation?
Yes. Once your order is successfully placed, you will receive an order confirmation via email or SMS with your order details.

4. Can I modify or cancel my order after placing it?
Orders are processed quickly. If you need to make changes or cancel, please contact us immediately at dailyalleyofficial@gmail.com. We can only modify orders before dispatch.

🚚 Shipping & Delivery

5. How long does delivery take?
Orders are typically delivered within 3–7 business days, depending on your location.

6. How can I track my order?
Once your order is shipped, you will receive tracking details via email/SMS so you can monitor delivery status in real time.

7. Do you ship across India?
Yes, we ship PAN India.

8. Are there any shipping charges?
Shipping charges (if applicable) will be shown clearly during checkout before payment.

🔄 Returns, Refunds & Exchanges

9. What is your return policy?
We offer a 7-day return window from the date of delivery.
To be eligible:

Product must be unused and in original packaging
Tags, accessories, and invoice must be intact

10. How do I request a return?
Email us at dailyalleyofficial@gmail.com with:

Order ID
Product images (if damaged/incorrect)
Reason for return

Our team will guide you through the process.

11. Where should I send my return?
Returns must be sent to:
82A, Near Gopal Sweets, Block A, Kamla Nagar, Delhi – 110007

12. Do you offer reverse pickup?
If eligible, we will arrange pickup or provide instructions for return shipping.

13. How long does it take to receive a refund?
Once the returned item is inspected and approved, refunds are processed within 10 business days to the original payment method.

14. Can I exchange a product?
Yes. The fastest way is to return the original item and place a new order for the replacement product.

❌ Non-Returnable Items

15. Which products cannot be returned?
The following items are not eligible for return:

Sale or discounted items
Gift cards
Personalized/customized products
Perishable goods (flowers, food, etc.)
Personal care items
Hazardous or flammable materials

📦 Damaged / Wrong Product

16. What if I receive a damaged or incorrect product?
Please contact us within 48 hours of delivery with photos/videos at dailyalleyofficial@gmail.com.
We will resolve the issue with a replacement or refund after verification.

🛍️ Products & Usage

17. Are your products suitable for gifting?
Yes! Most of our products are designed for home décor, lifestyle use, and gifting for occasions like housewarmings, weddings, and festivals.

18. Will the product look exactly like the images?
We strive for accurate representation. Minor variations may occur due to lighting, screen settings, or handcrafted detailing.

19. Do you offer bulk orders?
Yes, we accept bulk and corporate orders. Please contact us through the Bulk Order Enquiry page or email us directly.